Effective January, 2018. Subject to change without notice.
Returns and exchanges are easy at LogStains.com! We want you to be comfortable ordering your stains from us, part of that is being able to return a bucket or two if you miss your projected needs. We understand that, so we make it easy to work with us.
Just give us a call at (844) log-stains to begin the process. All returns must be made within 90 days of purchase date. All products are to be returned in the original shipping carton in re-sellable condition. Special Order items and open containers are not eligible for return. Please do not return any merchandise without prior authorization.
Check Packages Immediately!
Inspect shipment on arrival and verify the contents. Notify us immediately of any missing or damaged items. If your shipment was damaged in transit to your place, do not discard packaging until a photo has been taken of the damaged shipment.
LogStains.com will file the claim to replace lost or damaged products with UPS or other shippers.
Returns/Exchanges and Refund Policy:
LogStains.com must first report to UPS and generate a return tag to begin the return process.
Fees for returns include return shipping rates as follows:
UPS Return Shipping Costs:
$50 for 5 gallon buckets & 30oz cases
$35 for all other items
Refunds will be calculated based on original invoice price less above return fees. Refunds will be issued only after the product has been inspected and approved by LogStains.com.
Items returned without prior authorization will not be accepted.
Do not open containers or mix in any additives until you are ready to use the product. Buyers and users of these products are responsible for all loss or damage from misuse or handling of products which results from conditions beyond the control of Seller, including, but not limited to, incompatibility with other products, unless otherwise expressly provided in the “Directions for Use” of these products, weather conditions, moisture conditions or other environmental conditions, which are outside of the ranges that are generally recognized as being conducive to good industrial and/or application practices.
LogStains.com (Seller) warrants to those persons lawfully acquiring title to this product that at the time of the first sale of this product by Seller that this product conforms to its chemical or other description and was reasonably fit for the purposes stated on the label when used in accordance with Seller’s directions under normal conditions of use and Buyers and users of this product assume the risk of any use contrary to such directions.
LogStains.com makes no other express or implied warranty, including any other express or implied warranty of fitness or of merchant ability and no agent of seller is authorized to do so. In no event shall Seller’s liability for any breach of warranty exceed the purchase price of the material as to which a claim is made.
LogStains.com is not responsible for product breakdown due to improper application or storage.
Please Contact us toll free at (844) Log-Stains to discuss our return policy if you have any additional questions