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Shipping and Return Information

LogStains.com Product Shipping:

  • We accept orders via www.logstains.com from within the United States.
  • We have limited shipping options for residents of Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, U.S. Territories, and U.S. Minor Outlying Islands. Please call us at 844-Log-Stains if you would like a custom shipping quote.
  • We do not rate shipping to international addresses at www.logstains.com. Please contact us for a custom shipping quote to your location. 
  • Shipping rates with UPS are weight-based, real-time UPS shipping rates to your address as calculated from drop ship points.
  • For UPS Ground shipments to the Continental United States, your order should arrive within 1-6 business days depending on where you live.
  • Please note that UPS does not deliver Ground packages on weekends or holidays. Saturday delivery is available for an additional charge from UPS on Next Day Air and Next Day Air Early A.M. shipments to select locations. Please call us at 844 Log-Stains if you would like to select Saturday delivery on a qualifying shipment.
  • Most products will ship same day if received by 1:00 PST. Some products may require 2-5 days before shipping. Please call us at (844) Log-Stains  if your order needs to be expedited.
  • LogStains.com is unable to ship flammable or combustible liquids (such as oil-based finishes) by air freight due to D.O.T. restrictions. These items are able to ship via ground methods such as UPS Ground.
  • The U.S. Postal Service will not accept packages containing flammable or combustible liquids.
  • Some stain products have alternative restricted emission versions which are in compliance with codes mandated by some states and counties. These restricted emission versions are available for use when use of the standard product is restricted based on its amount of VOC content. The alternative restricted emission versions will be sent when shipping into VOC restricted areas.
  • Orders are processed in the order they are received.
  • Your order may be split into multiple packages to provide you with the most efficient service.
  • For certain products, we may ship all or part of your order directly from the manufacturer. Direct shipments typically only occur with the small number of non-stocking items we carry, or if our stocking inventory is in transit. We will contact you right away If we notice that a direct shipment will delay your order.
  • If an incomplete shipment is received, please notify LogStains.com after 3 days (shipments are occasionally separated and delayed by the carrier). We will gladly track the lost parcel upon request. LogStains.com will only be responsible for claims received within 10 days of the shipment date.
LTL (Pallet) Shipping Notes:
  • Liftgate: The Liftgate option provides lift gate service for delivery, if needed, to unload a shipment when loading docks are unavailable. Lift gate service is usually necessary for pallets sent from LogStains.com.
  • Residential / Commercial Address Types: Freight carriers will typically deliver to addresses they define as "Commercial" for a lower rate than for "Residential" addresses. UPS defines a residential delivery as a delivery to a location that is a home, including a business operating out of a home. UPS validates addresses against a USPS database which classifies an address as Residential or Commercial based primarily on the address’ location. A rural address will usually be classified as a Residential address.
  • Method of Delivery: LTL (Pallet) deliveries are made by tractor trailer trucks. Trailers used for Residential deliveries may vary from 40'-53' long. When considering this shipping method, please ensure that the tractor trailer can make it to your home.
  • Delivery Notification: For LTL deliveries to Residential addresses, UPS Freight will typically call ahead to schedule a delivery appointment.
  • Rural Service Areas: Transit times may change and additional service days may apply for rural areas. Some rural areas are served by common carriers on a less frequent basis, such as once per week. We are typically notified by UPS Freight if this is the case for a shipment. We will make every effort to contact you before shipping if we are notified that your shipment is in an affected Rural Service Area.
All addresses must be accurate and correct. All UPS address correction charges will be the responsibility of the customer. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, we will in turn charge your credit card for all associated UPS fees. The UPS charge for an address correction is $12.00 per package. Address Correction Fees are most often assessed against residential deliveries for failure to comply with E-911 or US Postal address requirements. Apartments and rural addresses are especially sensitive to the Address Correction Fee.
UPS can intercept a package before delivery upon request. This might be useful for you if you change your mind about an order after it has already shipped and you would like to re-route the package(s) back to us before delivery. The current UPS charge for a delivery intercept is $12.00 per package. We will automatically bill all associated UPS fees to your credit card.
      • Returns, Damaged Shipments, & Credit Policy:

        • Accommodation returns are subject to a 15% restocking charge and must be returned freight prepaid.
        • Credits will be issued at the customer's invoice price.
        • All returns must be made within 30 days of purchase date.
        • For dated materials such as stain, caulk, and chinking, returns must be made within 15 days of purchase date.
        • Lost or Short Shipment: Please notify LogStains.com immediately if an incomplete shipment is received. We will gladly track the lost package.
        • All product returns must be in saleable condition. LogStains.com cannot accept returns for previously opened pails of stain.
        • LogStains.com is not responsible for damaged or lost merchandise after it is delivered or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent. Follow the carrier’s damage claim instructions. Then, report any damage to LogStains.com. We will work with you on ways to resolve the problem.
        • Do not return any merchandise to LogStains.com without prior authorization.

        Literature & Samples:

        • Most of our literature is available online or can be mailed out upon request.
        • We strongly recommend you try a wet sample before purchasing a finish. By doing so you can test stain colors against your home before making a purchase.
        • We have wet samples of most of the finishes we carry. Please call to order sample cans as prices and colors available can vary.

        Backorders and Custom Orders:

        • Back orders: Although we try as hard as possible to stock all of our products, back orders might occur. If a back order occurs you will be notified ASAP either by email or by phone. At that point you will have a choice to have your account credited for the full product amount or to have LogStains.com ship the back ordered item once it is in stock.
        • Products that are custom made or that are dependent on quantity or availability are considered custom orders. All custom orders are non-returnable and subject to a 2-3 week lead time for delivery.

        Accepted Forms of Payment:

        Visa, MasterCard, Discover, Paypal, Cashier's Check, Wire Transfer, and Check.

        Contact Information:

        Toll-Free Phone: (844) Log-Stains
        Fax: (509) 663-2254
        Email: orders@logstains.com

        Store Hours (Pacific Standard Time):

        • Monday through Thursday: 9:00 A.M. - 4:30 P.M., and Friday 9:00 A.M. - 4:00 P.M., Pacific Time.
        • If all lines are busy our automated voicemail system will receive your name and telephone number for a return call.

        Prices:

        • Prices subject to change without prior notice.
        • Although we make every effort to insure that our prices are current, our prices are subject to change without prior notice.
        • Washington residents are subject to sales tax unless Purchaser provides a Washington State Tax Exempt Certificate of Resale. There is no sales tax on any item shipped outside of Washington. The Seller accepts no responsibility for the collection, reporting or payment of any state or local taxes other than Washington State.

        Printing Errors:

        • Errors that appear in our price list and web site are subject to correction. Changes to products either in design, description, or availability are beyond our control.
         Where applicable, manufacturer’s warranties will apply. The Purchaser and/or his General Contractor are responsible for determining the suitability of any material for its intended use at time of order. The Purchaser is also responsible for determining material suitability concerning State and local building codes.